WHY US
On Duty has a long lasting reputation with all of our 4,400+ customers, our vendors have made close relationships to keep us up to date on timely delivery to ensure that the customers are getting their service completed on time. Our employees are the best and we treat them that way for that reason because if they are treated the best then so will you the customer. Please read our google reviews and Facebook posts on everything our customers are saying about us. You will truly be impressed as I am when I read them, these reviews dive deep into our core values and you will see that is repeated in almost all our reviews, consistency is the key to customer satisfaction.
Reputation
Experience
Established in 2010, On Duty has a combined 30 years of experience between me as the owner and our team. On Duty has been successfully operating as a stand out honest, reliable, doing the job right for over a decade.
In our time as an established company since 2010 we have never failed to meet our customer's expectations - not to say we have not made mistakes along the way, but when we did we were upfront, honest and true to our word to make it right and to continue to meet our customers expectations. We truly look forward to serving you and providing you with the best customer service that you deserve and expect. Here at On Duty we strive to go above and beyond your expectations to deliver the true value that drives us.
Our team members from office manager, technician, to owner never stop training. When we have new hires they go through 2 months of training. On Duty is able to train on multiple different platforms from in house training (all members weekly), online courses (all members daily), and in person training year round( all members) , always staying at the top of the industry's training and continuing education. To ensure that you are always getting a top rated team member at any interaction with us.
Training
Systems
Our system for customer service is second to none! Our customer relations manager or (CRM) system allows us to communicate directly and instantly to you via text, email, or phone. You will get updates prior to your service a few days prior then again the day before and than again a few hours prior. We know life can be busy and there can be a bit of anxiety with an appointment at your house. We take care of all of your worries with our communication system. Everything we do is paperless and instant from invoicing, quotes, payments, quote approvals, payment options, changes requests, requesting service, all can be done in an instant 24 hours a day so it's convenient and secure for you in your own private customer hub.